Returns and cancellations policy

Request for refund, exchange or cancellation of an order will be submitted to the

Site by the customer in one of the ways stated at the bottom of this Terms and


Customers are eligible for refunds, exchanges or cancellations of orders within

14 business days from receipt of order from the moment the shipment arrives at the customer.

Refunds will be credited to the original form of payment, according to clearing

company and the credit card company, and subject to the arrival of the product

to the Site address.


In the event that a refund, exchange or cancellation is requested by the

customer after the period above, the request of a refund, exchange or

cancellation will be subject to the Sites sole judgement.

Refunds, exchanges or cancellations will be approved after the customer

receives a written message of approval from the Site.

In the event that a refund, exchange or cancellation is approved by the Site for

reasons not including product defects:

The customer must return the product to the site when he is in the

condition in which he received the product;

The customer must return the product unused;

The product will be returned with the original receipt or proof of purchase;

The expense of return will be paid for by the customer;

A return fee of 25 USD or 5% of the price of the product will be charged (to

be determined by the cheaper option);

A customer who decided to cancel his purchase and return the product will receive a refund for the cost of the product and not for the shipping fees.

Exchanges will be supplied and delivered according to the site shipping policy

and shipping costs.

In the event that a refund, exchange or cancellation is approved by the Site due

to a product defect, the Site will hold sole responsibility for collecting or

exchanging the products.

The Site will examine all defective products. In the event that the Site finds the

product to be valid, refunds will not be approved and the product will be shipped

back to the customer after an additional shipping fee has been paid by the


Product return address-

Koral Music World Drummers

1 Sderot Haaretz St
Kochav Yair
Sharon region – Israel

Phone number – +972549689272


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